Refund policy

Villavi Group (MBRS Hotel Pvt Ltd) is committed to ensuring your satisfaction with any merchandise you have ordered from us. 

We Do not provide Exchange, Refunds or Cancellations on Digital Products such as Gift Cards and Experiences (Bonjour Pondy) booked through our website. 

Mentioned below is our Returns & Exchange Policy for Physical Products:

At Villavi Group (MBRS Hotel Pvt Ltd) we do not provide refunds, and we accept returns for product(s) with manufacturing defects or damage due to delivery.

Such issues need to be reported to us within 24 hrs. of receiving your product(s) with sufficient proof along with your name and order no. to s.paquiry@lavillashanti.com

After verification of such claims and subject to our discretion we would approve the exchange request via email and provide a return address for our warehouse.

Exchange Process:

1. Once the exchange request is approved by us, the product should be shipped back to us the same / next day with tracking details provided to us via email.
2. The product should be packed carefully in its original packaging in the same condition as reported via email.
3. Shipping charges for the return have to be borne by the customer.
4. Once the product is received at our warehouse, it will undergo a quality inspection. Upon successful completion of the inspection, the replacement product will be dispatched to the customer.

The shipping charges for the replacement product shipped to the customer will be borne by Villavi Group (MBRS Hotel Pvt Ltd).