Diary

We Ship Worldwide

For Domestic Orders:

• Orders will be dispatched within 2-3 days from the date of order placed.
• Delivery time ranges between 5 - 7 days after dispatch depending on where you are located.
• This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

For International Orders:

• Orders will be dispatched in 2-3 from the date of order placed.
• Delivery time ranges between 5 - 7 days after dispatch depending on where you are located.
• This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.

You shall receive a confirmation email of your order and another email from us after your order is dispatched containing tracking information.

For Digital Products and Experiences (Bonjour Pondy)

1. All Digital Products such as gift cards will be delivered via email online within 24 Hrs. of Placing your order.
2. All Confirmations for Experiences will be Provided within 4 Hrs. Via email on booking your Experience.

Villavi Group (MBRS Hotel Pvt Ltd) is committed to ensuring your satisfaction with any merchandise you have ordered from us. 

We Do not provide Exchange, Refunds or Cancellations on Digital Products such as Gift Cards and Experiences (Bonjour Pondy) booked through our website. 

Mentioned below is our Returns & Exchange Policy for Physical Products:

At Villavi Group (MBRS Hotel Pvt Ltd) we do not provide refunds, and we accept returns for product(s) with manufacturing defects or damage due to delivery.

Such issues need to be reported to us within 24 hrs. of receiving your product(s) with sufficient proof along with your name and order no. to s.paquiry@lavillashanti.com

After verification of such claims and subject to our discretion we would approve the exchange request via email and provide a return address for our warehouse.

Exchange Process:

1. Once the exchange request is approved by us, the product should be shipped back to us the same / next day with tracking details provided to us via email.
2. The product should be packed carefully in its original packaging in the same condition as reported via email.
3. Shipping charges for the return have to be borne by the customer.
4. Once the product is received at our warehouse, it will undergo a quality inspection. Upon successful completion of the inspection, the replacement product will be dispatched to the customer.

The shipping charges for the replacement product shipped to the customer will be borne by Villavi Group (MBRS Hotel Pvt Ltd).

• All orders can be cancelled within 24 hours of placing the order by sending an email to our customer care team at s.paquiry@lavillashanti.com or informing our team via WhatsApp no +919940973487
  
• No order can be cancelled, if it is shipped from our warehouse. It is only eligible for Return or Exchange, if applicable.